Inner Whizdom

I woke up Saturday morning and couldn’t wait any longer. I am grateful to our visiting guests for their forbearance as I disappeared for 4 hours.

I drove to the Holyoke Mall Apple store– about an hour and a half away. There I had the customer service experience I’d been hoping for. Thank you Frank.

I managed to let it out of my hand during the performances over the weekend.

And Liz and her iPhone lived happily ever after. The End.

I had another frustrating interaction today about my non-happening iPhone.   There doesn’t seem to be any way to make it happen because I live in the boonies and the business model requires that customers go only to certain stores (2 hours away that won’t hold a product until I get there).

As I sat here trying to choke down the tears, and vowing to never do business with still another establishment because of the way they treated me, it occured to me that I have choice about the way I’m feeling about this.  Getting upset today for something that may or may not happen in the future is really a waste of time. I surrender my attachment.

24 hours after I left the message at the AT&T store asking them to call, so I wouldn’t have to drive there for no reason, the manager returned my call. I got to dump all of my frustration, and bless his heart, he took it.

That felt really good.

F**k AT&T. They almost sucked all the joy out of my iPhone experience.

After counting down the 28 days since they announced the new iPhone, periodically visiting the website and getting deeply excited about this upcoming purchase, I awoke on this beautiful morning feeling great. I would drive the 60 miles to the nearest iPhone retailer after work.

I had called 3 weeks ago to reserve one and the guy said not to worry because they were getting enough and wouldn’t run out.

I called all afternoon to make sure I wasn’t driving so far in vain. They didn’t answer their phone at the AT&T store. I left a message asking them to call me if they ran out so I wouldn’t make the trip.

I entered the store in a good mood and the salesman was unbelievably rude. Sure he was tired and fed up from a tough day, but MAN I wish I didn’t have to do business with them. Okay, I wasn’t going to get my phone, but he added insult to injury with his crappy attitude.

I didn’t take his word that the entire state, if not the eastern seaboard, was sold out. I called around to every other store within a day’s drive. At least they answered their phones. Though still wireless phone sales guys they were better than the jerk in Manchester.

I drove home. I thought maybe I could order one online or over the phone from the Apple retailer that’s 2.5 hours away, and have them mail it. Nope. You have to actually go into a store.

But at least the guy at the Apple store was a nice human being. Thank you Ryan. I will go out of my way to buy my iPhone from you. You gave this almost a happy ending.

I’m counting the minutes until I buy my iPhone.  They’ve been on sale for an hour now but I can’t leave until after work.  How will I bear it?